Terms

Cecile’s online shop is subject to the following Terms and Conditions:

Interpretation

“Cecile’s” operates the online shop. “Customer” or “you” is the person or company ordering products under these terms and conditions.
Ordering

Shopping at ceciles.com.au is a fast and secure process. If you are a new customer, there is no need for you to register as orders are accepted from guests. Once you have successfully placed an order you will be sent an email confirming, among other things, receipt and the details of your order. All prices quoted in the online shop are Australian Dollars (AUD).

Transaction

Online payment is accepted by Paypal, and credit card (via PayPal as a guest checkout). As credit card payments are conducted through PayPal, we never see, retain, or use your credit card information. Money Order, Direct Transfer and Cash on Delivery are not possible.

Taxes and Prices

Cecile’s prices are GST inclusive. Cecile’s reserves the right to change prices listed without notice. All orders for products are subject to availability.

Cancellation

If you wish to cancel an order before the goods have been dispatched please use our contact form. If the item has already been dispatched, a refund will be made of the item cost once it is returned. Postage and handling costs will need to be covered by the buyer.

Limitation of Liability

Cecile’s will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either party when the contract for sale is formed.

Our Shipping Policy

We are proudly an Australian business and ship anywhere in Australia for a flat rate of $15 per order for orders under $150, or free for orders over $150. For our international customers, the flat rate is $30 per order, or free over $500.

With the exception of custom pieces, all of our orders are dispatched within 1 business day of ordering using Australia Post’s standard delivery. Please contact us if you require express shipping.

Orders are packed with care using sufficient padding, and leave our store with checks in place to ensure the jewellery item(s) are intact.

Our Return Policy

Please know that our policy is in place to protect our clients. All our pieces are custom made for each client, we maintain a strict adherence to our policy in order to ensure each piece is of the utmost most superior quality and that no piece has been worn by another client or resold.

We do not exchange or refund for change of mind. We will always send you a photo of your final pieces for approval before we dispatch.

All our pieces come beautifully boxed and ready for transportation. Whilst we take the utmost care in shipping, in the rare event a product arrives damaged, please contact us within 24 hours of receiving the goods and return it to us within 5 business days (or directly to our store), we will replace or restore.

Repair Policy

Each of our pieces are individually crafted for our clients, many by hand. Whilst we pride ourselves on quality and workmanship, we understand accidents happen. If the product becomes damaged we will endeavour to repair or restore to its original condition on a case by case basis.

Care Instructions

Our jewellery are coated in precious metals, then sealed.

Please do not spray hairspray and perfume directly onto the jewellery.

If the jewellery comes into contact with these products or is accidentally sprayed by these products, please wipe with a damp cloth or simply wash lightly with an old toothbrush and a little detergent. Place the jewellery upside down on a dry cloth, such as a towel, to allow it to dry completely. As the stones in our pieces are all hand set using claws, you must allow the water to completely drain out from behind the stones. This will ensure the longevity of your jewellery.

As our pieces are created using the highest quality elements and finest craftsmanship, we are confident in guaranteeing the standard of our product.